Reception and entrance

Our reception and main entrance are open from:
Monday to Friday: 08.00 – 19.00
Saturday to Sunday: 09.00 – 19.00

Outside our opening hours you can open the main entrance with the green button from the inside which is located at the wall and with your key badge card from the outside by holding it to the grey device under the door bells. Also you can reach us by email at


Check In and Check Out 

Check-in:          Monday to Sunday from 16.00 – 19.00                     
Check-out:        Monday to Sunday until 11:00


Room Badge

In an emergency, should your key badge card not work, you can reach our hotline at: 044 554 41 41


Washing & Laundry Service & Guest Supply

Self-laundry: For your own laundry, you find the entrance to our 3 laundry rooms in the basement – from the main entrance on the bottom right.
Guest Supply: The "guest supply room" is also in the basement right. 


Personal items

Please do not leave any personal belongings (bicycle, etc.) in the public areas (patio, entrance, staircase, etc.). To store personal belongings please use the guest supply room as mentioned above. Thank you.



You have normal black garbage bags to your disposal. The waste is removed once a week by our cleaning team. Additional garbage bags can be bought in every supermarket. If you have more waste and the disposal of our housekeeping once a week is not sufficient, open the waste containers (located on the right hand side of the house) with the code 147. There are three different containers: 1 x GLASS / 1 x GARBAGE / 1 x CARTON - Please always throw only the permitted item in the specific container. Lock the dumpsters after use. Thank you.


We wish you a pleasant stay and do not hesitate to call us for any questions, requests or hotel service bookings.

Your City Stay Team